Return & Refund Policy

1. Product Inspection

All finished ReCrates products undergo quality checking to assess their durability, cleanliness, safety, and overall appearance before packaging and distribution.

2. Reporting Damaged or Defective Products

If you receive a product with visible damage or a possible manufacturing or assembly defect, please contact ReLife Furnitures as soon as possible. When reporting a concern, customers should provide:

• Their order details or order reference.
• A description of the problem.
• Clear photographs showing the damaged or defective part, if applicable.

This information will help our team properly assess the concern.

3. Return and Replacement Requests

Customers may request a return or replacement if their purchased product has a verified defect or was damaged upon receipt.

All requests will be evaluated by ReLife Furnitures based on the reported issue and the actual condition of the product.

4. Refund Requests

Customers who experience valid product-related concerns may request a refund for assessment.

Refund requests will be reviewed individually. If a refund is approved, the business will communicate the applicable refund arrangement and processing details to the customer.

5. Order Cancellation

Customers who wish to cancel an order should contact ReLife Furnitures immediately. Cancellation requests will be subject to review depending on whether the order has already been confirmed, prepared, or dispatched.

6. Customer Assistance

For questions or concerns regarding product quality, returns, replacements, refunds, or order cancellations, customers may reach us through the contact information below.

Contact number

0916 108 4131

Email

relifefurnitures@gmail.com

Nothing in this policy limits your rights under applicable Philippine consumer protection laws. See also our Terms & Conditions.