This Privacy Notice explains how ReLife Furnitures handles customer information during website visits, product inquiries, purchases, and other business transactions.
1. Information Provided by Customers
When customers interact with ReLife Furnitures, we may request information necessary to provide our products and services. This information may include:
- Customer information
- The customer's name and other basic details necessary for identifying the purchaser.
- Contact information
- Email address and mobile number used for communication and order updates.
- Delivery information
- Delivery address and other instructions needed to transport ReCrate furniture to the customer.
- Purchase information
- Details regarding the selected furniture, quantity, order reference, and transaction history.
- Payment information
- Payment method and transaction reference necessary to verify and confirm purchases.
We collect only the information reasonably necessary for our business transactions and customer services.
2. How We Use Customer Information
The information provided by customers helps ReLife Furnitures manage its operations and provide reliable services. Customer information may be used to:
- Confirm and process furniture orders.
- Verify payments and maintain transaction records.
- Coordinate the preparation and delivery of ReCrate products.
- Respond to customer inquiries and requests.
- Provide updates regarding purchases and deliveries.
- Address product concerns and customer complaints.
- Improve our business services and website.
- Comply with applicable legal requirements.
Customer information will be processed for legitimate and appropriate purposes in accordance with applicable data privacy laws.
3. Customer Information and Third-Party Services
ReLife Furnitures may work with third-party service providers when necessary to complete customer transactions.
For example, delivery partners may receive the customer's name, contact number, and delivery address to transport purchased furniture. Payment service providers may process transaction information to verify payments. These disclosures will be limited to information reasonably necessary for the relevant service.
ReLife Furnitures does not sell customer personal information.
Information may also be disclosed when required by law or through a lawful government request.
4. Customer Privacy and Confidentiality
We recognize the importance of maintaining the confidentiality of customer information.
ReLife Furnitures will take reasonable steps to ensure that personal information is handled responsibly and accessed only by individuals who require it for legitimate business purposes. Customers are encouraged to provide accurate information and avoid sharing unnecessary personal details through unofficial communication channels.
5. Security of Personal Information
ReLife Furnitures is committed to protecting customer information against unauthorized access, misuse, loss, or disclosure. Reasonable security measures may include:
- Restricting access to customer records.
- Maintaining appropriate storage of business documents.
- Using available security measures for electronic information.
- Handling transaction records responsibly.
- Limiting the use of personal information to authorized business activities.
Although we take reasonable precautions, no electronic system can guarantee complete security.
6. Retention of Customer Information
Customer information may be retained for as long as necessary to complete transactions, provide customer assistance, maintain business records, and fulfill legal obligations. The period of retention depends on the nature of the information and the purpose for which it was collected. When information is no longer necessary, ReLife Furnitures will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.
7. Rights of Customers
ReLife Furnitures recognizes the rights of customers concerning their personal information under applicable Philippine data privacy laws. Depending on the circumstances, customers may have the right to:
- Be informed about the collection and processing of their personal information.
- Request access to their personal information.
- Request corrections to inaccurate or incomplete information.
- Object to certain types of processing.
- Request deletion or blocking of personal information when legally applicable.
- Withdraw consent when processing is based on consent, subject to applicable conditions.
- Raise concerns regarding the handling of their personal information.
Customers may contact ReLife Furnitures to make a privacy-related request.
9. Privacy of Children
ReLife Furnitures recognizes the importance of protecting the personal information of children.
Our website and purchasing services are intended for individuals who can legally enter into a purchase transaction. Where a transaction involves a minor, appropriate involvement of a parent or legal guardian may be required.
We do not knowingly collect children's personal information beyond what is necessary and legally permitted.
10. Changes to This Privacy Notice
ReLife Furnitures may update this Privacy Notice when necessary to reflect changes in our business practices, website features, or applicable legal requirements. Any revised version will be published on our website together with its effective date. Customers are encouraged to review this page periodically to remain informed about our privacy practices.
11. Contact Us
Customers who have questions, concerns, or requests regarding this Privacy Notice may contact ReLife Furnitures through our official business communication channels.
- Business name
- ReLife Furnitures
- Product name
- ReCrate
- relifefurnitures@gmail.com
- Contact number
- 0916 108 4131
We value the trust of our customers and are committed to handling their personal information with care and responsibility.