Help Center
Frequently Asked Questions
Everything you need to know about ReCrates, ordering, payment, and delivery. Can't find your answer? Contact us.
About ReLife & ReCrates
What is ReLife Furnitures?
ReLife Furnitures is a sustainable furniture business that transforms discarded soft drink crates into functional, affordable, and eco-friendly furniture.
What is ReCrates?
ReCrates is the main product line of ReLife Furnitures. It consists of chairs and tables made from recycled soft drink crates, designed to provide practical and durable furniture options.
What materials are used to make ReCrates?
The primary materials are recycled soft drink crates. Depending on the product design, additional materials such as wooden boards, foam, and leather or synthetic leather covers may also be used. See our materials.
Are ReCrates products durable?
Yes. The crates undergo cleaning, sandpapering, painting, and assembly. Additional materials may be used to reinforce or improve the furniture. Finished products are also inspected for durability, cleanliness, and overall appearance before distribution.
Where is ReLife Furnitures located?
ReLife Furnitures is located in Santa Maria, Sta. Ana, Pampanga, Philippines. Customers can also conveniently browse and purchase our products through our official website.
Why should I choose ReLife Furnitures?
By choosing ReLife Furnitures, you support practical and affordable furniture while helping reduce plastic waste. Every ReCrates product represents our commitment to creativity, resourcefulness, and environmental sustainability.
Buying & Payment
How much does ReCrates furniture cost?
ReCrates furniture has a selling price of ₱3,350.00. Check our product listing for the latest price and product details.
Can I purchase products online?
Yes! Customers can browse our available ReCrates products, view their descriptions and prices, and place orders directly through our official website.
How to order:
- Choose the quantity and tap Add to order.
- Fill in your contact, delivery or pick-up, and payment details at checkout.
- Agree to the Terms and Conditions and tap Place order.
- We'll contact you to confirm your order, payment, and delivery fee.
What payment methods do you accept?
For your convenience, ReLife Furnitures accepts the following payment methods:
- GCash
- Maya
- PayPal
- Debit/Credit Card
- Cash on Delivery (COD) / Cash on Pick-up
For online payments, we'll send you the QR code, payment details, or payment link when we confirm your order.
Delivery
Do you offer delivery?
Yes! ReLife Furnitures offers nationwide delivery, allowing customers from different parts of the Philippines to purchase our sustainable furniture.
What are your delivery options?
Customers can choose between:
- Customer Pickup: Customers may personally pick up their orders at our business location.
- Delivery: Orders can be delivered to the customer's designated address anywhere in the Philippines.
How much is the delivery fee?
Delivery fees depend on the customer's location and order details:
- Around Pampanga: ₱100 standard delivery fee, estimated 2–4 days.
- Outside Pampanga: ₱300, or may vary depending on location, estimated 4–7 days.
The final delivery fee will be confirmed during order confirmation. See Shipping & Delivery.
Orders, Returns & Support
Can I track or ask for updates about my order?
Yes! Enter your order number on our Track Order page to see its latest status. You may also contact ReLife Furnitures through our website's contact information for updates.
Can I cancel or change my order?
You may contact ReLife Furnitures as soon as possible if you wish to change or cancel an order. Requests will be reviewed depending on the current status of the order and its preparation or delivery arrangements. See Order Cancellation.
What should I do if I receive a damaged or defective product?
Please contact ReLife Furnitures and provide details about the issue. You may also send photographs of the affected product so our team can assess the concern and determine the appropriate assistance. See how to report a concern.
Can I request a refund or replacement?
Customers may submit return, replacement, or refund requests if they experience product-related concerns. Each request will be reviewed individually based on the product's condition and the reported issue. Read our Return & Refund Policy.
How can I contact ReLife Furnitures?
For product inquiries, online orders, payment concerns, and delivery questions, you may contact us through:
- Email: relifefurnitures@gmail.com
- Contact number: 0916 108 4131
- Location: Santa Maria, Sta. Ana, Pampanga, Philippines
You may also reach us through our social media channels.
